Customer Service CRM

part of STS CRM

Yes! CRM could be your customer service master key solution

As the number of contact points has increased, the challenge of aggregating and organizing that data has also increased. The details and purchase history of a single customer may now be spread among several channels and multiple employees. While the challenge of managing that data has grown, the importance of maintaining access to it has remained constant. Since then haven’t you faced an issue in sharing data in real time with other departments? Or took much time in checking customers’ information while they are on call? Customers complain that they took time to reach a call? Or they have been trying to find solutions to their issues and found nobody to help? Businesses working to improve their customer support services may benefit from a customer relationship management (CRM) system that can help make customer interactions much more efficient and effective by organizing and automating certain aspects of the business. CRM helps businesses build a relationship with their customers that, in turn, creates loyalty and customer retention, helping them learn about their customers, this allows businesses to better anticipate their customers' needs and, as a result, fulfill them.

CRM

Still didn’t get it how CRM could be your master key solution?

Have a look on CRM features:


Lead management

Documents and files

  • Organize documents into folders
  • Internal and external files are both supported
  • Create new document using rich editor
  • Share documents through all CRM modules
  • Recorded customers calls as guarantee for call effectiveness
Lead management

Customer Contact Center Automation

  • Availability of pre-recorded audio messaging
  • Guidelines settings and configurations
  • Automating repetitive tasks

Still in doubt?

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Still have questions about how CRM’s software can help your business?


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